National Security and Strategic Planning National Security and Strategic Planning Национальная безопасность и стратегическое планирование 2307-1400 125721 10.37468/2307-1400-2025-4-18-28 Военная безопасность и национальная оборона Military Security and National Defense Военная безопасность и национальная оборона Analysis of approaches to assessing the activities of information technology and communications units of law enforcement agencies Анализ подходов к оценке деятельности подразделений информационных технологий и связи силовых структур Аскеров Роман Айвазович Askerov Roman A. rask05@yandex.ru Главное управление МЧС России по Ханты-Мансийскому автономному округу - Югре Россия Main Directorate of the Ministry of Emergency Situations of Russia for the Khanty-Mansi Autonomous Okrug - Yugra Russian Federation 30 12 2025 30 12 2025 2025 4 18 28 14 09 2025 24 12 2025 https://futurepubl.ru/en/nauka/article/125721/view

Актуальность исследования обусловлена возрастающей зависимостью силовых структур от информационно-телекоммуникационных систем, необходимостью объективного контроля эффективности подразделений информационных технологий и связи. Цель работы: сравнительный анализ существующих подходов к оценке деятельности подразделений информационных технологий и связи силовых структур с выявлением их достоинств, ограничений и перспектив адаптации к специфике силовых структур. В статье представлена типология подходов, включающая базовые методологии управления ИТ-сервисами (ITIL, COBIT), модели зрелости ИТ-процессов, системы ключевых показателей эффективности (KPI), специализированные стандарты и методы экспертных оценок. Выявлены общие недостатки существующих подходов (слабая связь технологических метрик с оперативными результатами, недостаточный учет условий активного противодействия). Значимость исследования заключается в формировании систематизированной научной основы для дальнейших разработок в области методического обеспечения оценки деятельности ИТ-подразделений силовых структур. Практическая значимость состоит в возможности использования выявленных достоинств и недостатков проанализированных подходов при разработке ведомственных методических документов и автоматизированных систем мониторинга деятельности ИТ-подразделений. Перспективы дальнейших исследований связаны с разработкой комплексной модели оценки деятельности ИТ-подразделений силовых структур, интегрирующей технологические метрики с показателями оперативной эффективности на всех уровнях управления.

The relevance of this study is determined by the increasing dependence of law enforcement agencies on information and telecommunications systems and the need for objective monitoring of the effectiveness of information technology and communications units. The objective of the study is to comparatively analyze existing approaches to assessing the performance of information technology and communications units of law enforcement agencies, identifying their advantages, limitations, and prospects for adaptation to the specifics of law enforcement agencies. The article presents a typology of approaches, including basic IT service management methodologies (ITIL, COBIT), IT process maturity models, key performance indicator (KPI) systems, specialized standards, and expert assessment methods. Common shortcomings of existing approaches are identified (weak connection between technological metrics and operational results, insufficient consideration of active counteraction conditions). The significance of the study lies in the formation of a systematized scientific basis for further developments in the field of methodological support for assessing the performance of IT units of law enforcement agencies. The practical significance lies in the possibility of using the identified advantages and disadvantages of the analyzed approaches in the development of departmental methodological documents and automated systems for monitoring the activities of IT units. Prospects for further research are related to the development of a comprehensive model for assessing the performance of IT departments of law enforcement agencies, integrating technological metrics with operational performance indicators at all levels of management.

 оценка деятельности информационные технологии связь силовые структуры ключевые показатели эффективности IT-подразделения методы оценки performance evaluation information technology communications law enforcement agencies key performance indicators IT departments evaluation methods

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